We do NOT ship to :
Belarus, Egypt, Indonesia, Iran, Philippines, Russia, Singapore (& some other countries that have armed conflicts, such as Syria).
Track & Trace
Track & trace courier delivery is possibe to most countries !
You will receive tracking updates in your inbox, and you can call the shipping company if you want to make an appointment at a certain time or place.
It is more secure than Basic (untracked) shipping. It costs a bit more, but the shipping speed & service will be better.
For every country we have a different courier, the best one will be picked by our distribution center.
To some countries we offer Basic (untracked) shipping.
That service has no track & trace, but is usually cheaper.
The transit time of Basic is usually a bit longer.
By default all parcels will be sent via track & trace, but to some countries you may choose Basic (untracked) shipping.
From our place to yours
Inside Europe the transit time is usually between 2 and 6 days.
Outside Europe it usually takes longer; between 4 and 14 days.
Stealth like a Klingon
We pack our products in a discrete way
No mention of our company or our products is mentioned on the outside of the package.
Only the shipping address you typed in our webshop.
This is how we usually pack growkits
this is how we usually pack truffles.
No fancy boxes
No matter how much we would like to send these type of colorful boxes, we still decided to keep it simple.. After eating our products the boxes may become more colorful though.
.. not even the mailman will know
.. or the mailwoman of course!
Once you have placed an order in our webshop, you will receive an email on how to pay. Please read carefully and follow the steps.
Once you’ve made a payment, it takes a few days before the payment is cleared and visible in our bank account. Once we see the payment and administer it, you will receive a payment confirmation email.
You can not feel from the outside what is in the package. It is hard material.
We tape it so that it’s not easy to open. But, not too much tape, so it won’t look as if someone really did his best to make sure no one can open it ;p
We never send any invoices with the packages. Invoices are only via email.
You can have the package shipped to any address you type in on your order, we directly copy-paste this. Please make sure to really check the address and make sure it is correct and complete.
This really depends on the country you order from.
Within Europe: between 2-5 working days ( from the moment it’s shipped)
Outside Europe: it is around 7 or more working days.
If you have a special date in mind, please order timely.
We ship out once we have received and administered your payment. First you receive a payment received email and then we ship out.