Shipping

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1 - Countries of Destination  

We DO ship sealed Truffles and Growkits to most countries in the World !

We do NOT ship to :
​Belarus, Egypt, Indonesia, Iran, Philippines, Russia, Singapore, Turkey  (& some other countries that have armed conflicts, such as Syria).

Select your country To find out more

2 - Transport Methods

This is most common postoffice in the Netherlands. We use them for “Basic” shipping (non-tracked and cheap) and “Track&Trace” shipping shipping (more costly). The truffles fit in a thin cardboard envelope which fits through your letterbox, and is officially a “letter”. You do not have to stay at home to receive truffes that are shipped via Basic shipping. For Track&Trace you have to be at home to receive it. If you’re not there, the mailman/woman will leave a note in your letterbox, saying you can pick up your package at the postoffice.

Express

Superb 1 – 4 days track & trace express courier delivery is possibe to most countries ! You will receive tracking updates in your inbox, and you can call the shipping company if you want to make an appointment at a certain time or place.

It is more secure than Basic shipping. It costs a bit more, but the quality will be even extra excellent. 

For every country we have a different express courier, the best one will be picked by our distribution center.

Growkits will always go via express shipping, to every country we ship to. 
Truffles can go with express to many countries, but not all. 

3 - Transit Time

From our place to yours

Truffles to Europe, via Basic or Track&Trace shipping, usually take less than a week to arrive. Outside Europe it takes longer. 

Growkits (or Truffles) via Express are faster; around 2 days to arrive.

4 - Discrete Packaging

Stealth like a Klingon 

We pack our products in a discrete way 
No mention of our company or our products is mentioned on the outside of the package. 
Only the shipping address you typed in our webshop.

​Anonymous Growkits 

This is how we usually pack growkits

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Anonymous truffles

this is how we usually pack truffles.

No fancy boxes

No matter how much we would like to send these type of colorful boxes, we still decided to keep it simple.. After eating our products the boxes may become more colorful though.

 

.. not even the mailman will know

.. or the mailwoman of course!

5 - Ordering FAQs

Once you have placed an order in our webshop, you will receive an email on how to pay. Please read carefully and follow the steps.

Once you’ve made a payment, it takes a few days before the payment is cleared and visible in our bank account. Once we see the payment and administer it, you will receive a payment confirmation email.

 

  • We ship our products in discrete plain envelopes/boxes, with no mention of any ‘magic’ contents. NO logo’s, NO Wholecelium business names, NO manuals, etc.  
     

 

You can not feel from the outside what is in the package. It is hard material. 

We tape it so that it’s not easy to open. But, not too much tape, so it won’t look as if someone really did his best to make sure no one can open it ;p  
We never send any invoices with the packages. Invoices are only via email.

You can have the package shipped to any address you type in on your order, we directly copy-paste this. Please make sure to really check the address and make sure it is correct and complete.

This really depends on the country you order from. 
Within Europe: between 2-5 working days ( from the moment it’s shipped)  
Outside Europe: it is around 7 or more working days.

If you have a special date in mind, please order timely.

We ship to many countries worldwide, you can check out our Shipping page.

We ship out once we have received and administered your payment. First you receive a payment received email and then we ship out. 

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